PLACING AN ORDER
What payment methods do you accept for online orders?
We accept Visa, MasterCard, Discover, American Express, PayPal, and Amazon Pay for all orders placed on our site
Can I buy CrazyOutlet’s candies on Amazon?
Yes, you can! We sell all of our assortments on Amazon.
Why am I being charged Sales Tax?
CrazyOutlet is required by state and local jurisdictions to collect applicable sales tax, which is calculated based on the product price and shipping address of your order.
Can I order online with an international billing address?
Our online order form does not accept international addresses at this time.
SHIPPING AND TRACKING
When will my order ship out, and when will it arrive?
Once we receive your order, the candy is carefully hand-packed and then shipped out in a timely fashion. Your order's arrival depends on the shipping method selected.
If you select Standard Shipping, your order will arrive within the date range selected at checkout. If you choose Expedited Shipping, your order will arrive on the exact date selected at checkout.
Will I receive a shipping confirmation?
Yes. Your confirmation will contain a tracking number for UPS, USPS, or FedEx. If you don't see the confirmation in your inbox, please check your spam or junk folder. Check the status of your order on the UPS website, USPS website, or FedEx website.
Can CrazyOutlet ship my chocolate order during the warm summer months or warm parts of the country?
Yes. We package your order with extra care to be sure that your candy arrives in the best possible condition. From April through mid-October, heat-sensitive candies (including all chocolates) are delivered in foil wrapping with cold packs. There are no additional fees. Standard free shipping is available. You pay only for expedited shipping.
What is CrazyOutlet’s return policy?
If, for any reason, you are unsatisfied with our product, we will gladly provide you with a refund or replace the candy free of charge.
Just how much are 10 pounds of bulk candy?
Candy piece size varies greatly, but generally speaking, 10 pounds of unwrapped candy is about the size of a shoebox.
My candy showed up in the mail, but it’s hard as a rock! I didn’t order hard candy…
Certain candies (such as chocolates, gummies, and caramels) are capable of freezing during the shipping process, so during cold weather months, they may do just that! Remember, any candies marked "meltable" are also susceptible to chilly temperatures. So if your candy happens to arrive a little harder than you expected, just set it out in a room temperature environment and allow it time to thaw. Note: It may take up to 48 hours for candy to return to normal, but rest assured that its quality has in no way been compromised!
What do I do if my product arrives melted?
If your product(s) arrives melted, we’ll assist you in receiving a replacement or a refund.
I've got to have my candy next week. What do I do?
When you upgrade your shipping, your order takes priority. Orders sent "Next Day Air" or "2nd Day Air" will ship in 2 business days or less. So, when placing your order, add a couple of days, then pick your shipping accordingly.
Do you offer candy for specific dietary restrictions?
Yes! You can use our category filters to find candies suitable for specific diets, such as gluten-free, sugar-free, and vegan.
Where can I find a product’s allergen information?
You can find allergen information and ingredients on our product packaging and web pages.
Why do you want my email address?
We know that the best way to keep our customers is not to annoy them! We won't clog your inbox with SPAM. We certainly wouldn't ever sell your information to other companies to solicit you. We only ask for your email address in case we need to get in touch with you- that's it!
Does CrazyOutlet keep my information private and secure?
Yes. We take the safety of your personal information very seriously. We use a wide array of electronic and physical security measures to protect your personal information from unauthorized access.
Who do I contact for wholesale inquiries?
wholesale inquiries, please reach out to us via firstname.lastname@example.org
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